CRECER | Digital Transformation for Business Improvement

crecerifd.bo

CRECER IFD’s “Digital Transformation for Business Improvement” project will develop the range of services it offers with a more competitive level of innovation, technology, automation and robotization to meet the needs of customers and employees.

This project fulfils a part of the aggregation of key actions aligned to the strategic objectives determined in the Institutional Strategic Plan 2021-2023 and in the institutional Digital Transformation Plan. In this way, CRECER IFD reflects a continuation of the actions underway in this area, adding others to meet demand and be efficient in the use of resources as well as in the convergence of efforts with a medium to long-term vision that allows added value to be gained by clients, staff and at the institutional level.

The first activity of the project, “Robotization of enquiries to information bureau”, has been completed within the timeframe set out in the contract. This activity has been implemented with the supplier XMS S.R.L. This first activity sets out to reduce the bureau consultation time from 30 to 6 minutes per loan, which has been achieved and is progressing along with the rest of the activities.

Country: Bolivia

Total project amount: EUR 222,625

% Financing TAF Huruma: 89%

Field of intervention: General improvement of the entity

Status: In progress

Project start / end date: June 2023 / June 2024

PRO MUJER | Development Finance Institution

promujer.org.bo

Pro Mujer Bolivia, as part of the Pro Mujer microfinance network, has been serving low-income, self-employed women all over the country for more than 30 years. Pro Mujer mainly offers community lending products, supporting and empowering women with small loans, while providing health and education services.

Pro Mujer is present throughout Bolivia, reaching more than 120,000 clients. The strategy is to reach 1 million by 2025 thanks to digitalization. Pro Mujer measures clients’ Poverty Probability Index annually, finding that 14% of their clients live on less than $2.0/day.

Protecting the environment is a key objective for Pro Mujer, defining specifically 3 strategic guidelines in the CSR Policy: (1) Energy efficiency and savings; (2) Efficient use of water and paper; (3) Purchases and services with an ecological approach. Following these guidelines, Pro Mujer is currently offering individual loans to finance the purchase of electric vehicles.